Shipping policy

Shipping Policy

Thank you for visiting SKN GOODS! We are committed to providing you with a high-quality shopping experience and ensuring your orders are delivered safely and on time. Please read the following shipping policy to learn about our shipping methods, fees, and estimated delivery times.

1. Order Processing Time

• Orders will be processed within 1-3 business days (excluding weekends and public holidays).
• Once your order is processed, you will receive an email with tracking information.

2. Shipping Destinations

We currently ship to the following countries and regions:

• United States
• Canada
• United Kingdom
• Selected European countries (Germany, France, Spain, Italy, etc.)
• Australia
• Japan

If your country/region is not listed above, please contact our customer service team to confirm whether shipping is available.

3. Shipping Methods & Fees

Note: The estimated delivery time is for reference only. The actual delivery time may vary due to factors such as weather conditions, customs inspections, and logistics delays.

During peak shopping seasons or promotional events (such as Black Friday and Christmas), increased order volume may lead to longer processing and shipping times. We appreciate your understanding.

4. Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check your order status on our [Order Tracking Page].
• If your order has not arrived within the estimated delivery time, please contact our customer service team, and we will assist you in tracking your shipment.

5. Customs & Duties

• International orders may be subject to import taxes, duties, and related fees, which are the buyer’s responsibility.
• Customs and tax regulations vary by country/region, so please check your local policies before purchasing.

6. Shipping Issues & Returns

• If your order is lost or damaged due to the shipping carrier, please contact us within 48 hours of receiving the item and provide relevant proof (e.g., photos, order number, etc.).
• If delivery fails due to an incorrect address or buyer-related reasons, the buyer will be responsible for additional shipping costs or reordering.

7. Contact Us

If you have any questions about shipping, please feel free to contact our customer service team:

📧 Email: blazezhao7@gmail.com
📞 Phone: +86 184 4333 3388
📍 Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+0)

Thank you for your support and understanding. Happy shopping! 🎉